Refund & Return Policy

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please read our policy carefully to understand how to return items and request a refund.

Return Conditions

  • Returns are accepted within 7 days from the date of delivery.
  • The product must be unused, in its original condition, and with all tags and packaging intact.
  • Items such as innerwear, socks, and sale or discounted items are non-returnable for hygiene and other reasons.
  • Return requests will not be accepted if the product shows signs of wear, damage, or alteration.

How to Return Items

  1. Contact our customer service team within 7 days of receiving your order.
  2. Provide the following information:
    • Order number
    • Product details
    • Reason for return
    • Photos of the item (if damaged or defective)
  3. Our team will guide you through the return process.

Refund Process

  • Refunds will be issued to the original payment method used during the purchase.
  • Once the returned item is received and inspected, we will process your refund within 5-7 business days.
  • The cost of shipping will not be refunded unless the return is due to a defect or error on our part.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately within 24 hours of delivery.
  • We will arrange a return and issue a full refund or send a replacement at no additional cost.
  • Please provide photos of the damaged item and packaging to help us address the issue promptly.

Non-Returnable Items

  • Sale or discounted items
  • Innerwear and socks
  • Personalized or custom-made products

Cancellation Policy

  • You may cancel your order before it is processed and shipped.
  • Once your order has been shipped, it cannot be canceled, but you may follow our return process once the product is delivered.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us:
📞 Hotline: +8801937404904
📧 Email: sales@apicfashionbd.com

Thank you for shopping with Apic Fashion! We value your business and are here to help ensure you have a positive shopping experience.